I am writing my first review on Google because I felt it was important to share my experience at Manhattan Hematology.
I was referred by my PCP for severe low iron combined with severe gastro issues that prevent me from absorbing iron orally. Although this is in no way as serious a problem that others with blood disorders face, it is still scary when it's your turn to be a chronic patient.
Knowing NOTHING about hematology/blood disorders before, this part of healthcare was extremely new to me.
Dr. Goldenberg is not only patient, great bedside manner, but explains everything in English.
This review is not only about how great Dr. Goldenberg is, it is mostly about the nursing staff and the office administrators that work in the lab.
I had no idea that iron infusions required multiple visits, coming 2-3 times a week. The nursing team is a small but mighty group. They make each patient feel like they are the only ones being seen at any given time. With current social distancing and elevator repairs, they are under a lot of pressure, especially with many senior patients experiencing much more complicated treatments that can last for hours, but you never see them break a sweat!
They have the patience of saints! They treat each patient as if it's their first time. Jessica is my main nurse, but I am treated by all of them. They get to you know your personally, and are able to know what veins are going to work on the first stick every time!
Jose is a WIZ at getting insurance info and paperwork processed with ease and Monica has the customer service skills as seen in multimillion dollar service industries on EVERY call and email.
This is a very special group of people that work together in a seamless way that actually care about patient care... how rare!